Return and Refund Policy

  • Return & Refund Application or contact us by email within 5 days from the delivery date: sales@outdoorstore.store
  • We don’t offer warranties to retailers.

Delayed in transit/No tracking info.

If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), please contact sales&outdoorstore.store for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
 

Destroyed in transit

If the order is damaged in transit, i.e. tracking showing damage occurred during transit, you can request a refund with the screenshot of tracking as a proof.
 

Returned to sender except for wrong shipping address on order

If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery.
 

Delivered but not received

If the transit time exceeds the estimated delivery time by 10 days or more and the shipping company fails to provide proof of delivery, please contact sales@outdoorstore.store.
 

Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories

When you receive the package and find products have quality issues, you can request a refund after return with photos or videos as a proof. If we accept the request, please make the return and upload the tracking within 15 days. In this case we would issue a 100% refund to you after you return the products in good condition. If the buyer choose to replace the products, please return the products with the quality issues first. After the products are received and inspected, the replacement products will be shipped.